If you have any questions, call or write to us! Our Hotel Reception awaits your contact 24/7. We will answer questions about our offer and advise on the best stay for your family. Below are answers to frequently asked questions about staying at our property.

What determines the stay price?

The stay price depends on the package, family composition, length of stay and room you wish to book.

Do you offer meals for special dietary needs?

For a standard stay with a traditional menu, we can serve dairy-free, gluten-free and similar meals by eliminating the allergen. For example, we do not add cream to soup or flour/breadcrumbs to a breaded cutlet, and serve the meal individually. We do not use gluten-free products such as special bread or flour.

Is there a minimum stay length?

The minimum stay at Zalesie is two nights, but generally depends on the package terms. Find the best package for you or ask our 24/7 Reception for help.

Can I stay with pets?

Yes, we accept small pets (dogs, cats) up to 40 cm at the withers. Please read the pet stay regulations

What are the standard meal times?

Breakfast: 7:30-10:30
Lunch: 13:00-15:00
Dinner: 18:00-20:00

When does the hotel day start and end?

The hotel day differs from a standard 24-hour period as rooms must be prepared for arriving Guests. For family packages, it starts at 16.00; the holiday package starts at 17.00. All packages end at 11.00. Details are always provided in the package description and booking confirmation sent to our Guests.

How are children charged?

Children’s rates depend on their age, number, room selected and offer type. Please see the details of the family package

How often are children’s activities held?

Depending on the package, standard activities take place 2 or 3 times daily, 365 days a year. Other attractions also include, for example, a magician’s show and puppet theatre.

Must a parent supervise a child during activities?

During activities, children remain under their parents’ supervision, as these activities are often family-oriented. Baby Club and Mini Club provide care without parents, daily from 9:00-14:00 and 15:00-21:00 (11 hours total).

What attractions do you offer adults?

Adults can join active sessions led by fitness trainers (Nordic Walking, Aqua Aerobics, fitness). A fully equipped Fitness Room is also available. Visit our SPA&Wellness area and enjoy our wide range of spa treatments. We offer a Drink Bar and Lobby Bar with a special Relaxation Zone where children are not allowed.

Is there an à la carte restaurant?

We do not have an à la carte restaurant, but every package includes full board (3 meals daily) or our special Food All Inclusive option (in holiday, Christmas, New Year’s Eve, winter-break and other special packages). Meals are served as extensive buffets at set times. On selected days, some meals are also served as Live Cooking.

Are there fewer attractions outside peak season?

We offer the same number of attractions all year round. Our extensive indoor facilities (1500m2) prepare us for any weather: pool, sports hall, climbing wall, sand room, Bajkolandia, activity zone and more. Each package lists the attractions available during your stay.

Does every building have a lift?

A lift is located in part B of the complex. It serves rooms in parts B and F and provides access to the pool area. Part A, with the ground and first floors, has no lift.

Does the travel cot include bedding and a towel?

A fully equipped cot is prepared FREE in the room before Guests’ arrival, upon prior request.

Can I get a potty, toilet seat or baby bath for the room?

The Reception lends all essential children’s “accessories”: potties, toilet seats, baths, bottle warmers and baby monitors.

Do activities require registration?

Most activities do not require registration. Registration is required only for selected attractions; details are in the stay programme.

Can guests feed the Mini Zoo animals themselves?

Feeding animals is part of our activity programme and takes place only under animator supervision. Our animals are fed regularly, so please do not feed them independently. For their welfare, our ponies eat hay only and must not be fed by guests.

Many attractions are included. Is anything extra?

Extra charges apply for water-sports and bicycle rentals. A separate price list also applies to SPA treatments and purchases at the drink bar.

Is the climbing wall open daily?

The climbing wall is open at set times under instructor supervision. Therefore, the Reception takes bookings for this attraction.

Which days: Zalesia the gnome?

You can meet Zalesia the gnome every day except Sunday. He rests on Sundays ;) He usually appears at lunchtime :)

What type of cuisine do you offer?

Our cuisine is very homely, mostly traditional Polish, with varied themed dinners (including World Cuisine and Warmian Cuisine). On selected days, we offer Live Cooking with dishes from around the world. We bake our own bread and bake and smoke our own cold cuts.

Is it true that coffee is free all day?

Yes, coffee from the machine is available free of charge 24/7 in our Lobby Bar.

Can I join active sessions without registering?

Yes, if places are still available. As capacity is limited, we recommend registering in advance at the Reception.

Do I need my own winter sled?

No, we have a wide selection of such equipment on site. Guests can borrow sleds free of charge.

Are parking/property guarded?

No.

Is parking charged?

Parking in front of the property is free.

Do you have an electric car charging station?

Yes, we have a Noxo Energy charging station with two 5-metre spiral cables with Type 2 plugs. It is compatible with all electric car brands and can charge two vehicles simultaneously at 2x11 kW.

Is there a kettle in the room?

Yes, every room has a kettle.

Are pool toys available?

Yes, our pool offers various water-play accessories to delight younger guests and make playing in the water more enjoyable.

Are beach towels provided?

We provide pool towels and bathroom towels. At the beach, guests use their own private towels.

Are bathrobes available in the rooms?

Bathrobes are not available in the rooms, but can be borrowed free of charge from the Spa Reception. Simply ask at reception and we will be happy to provide one.

Are the beach loungers charged?

Beach loungers are free of charge.

Can we bring our own bicycles?

Of course, you can bring your own bicycles. Please remember to bring your own locks, as we do not have a secure bicycle storage room. We also rent touring bikes equipped with child seats and trailers, as well as children's bikes for different ages.

Are swimming caps required in the pool?

Swimming caps are not required in the pool.

Is there air conditioning?

Our rooms currently do not have air conditioning, except for our new Studio Family Plus 4-person room. Air conditioning is available in selected common areas, including the dining room, restaurants and Lobby Bar.

Can the entire stay be paid for in advance?

Yes, the entire stay can be paid for in advance. Simply contact reception to arrange the payment details. This will make your arrival more comfortable, allowing you to enjoy your time with us without formalities on arrival.