If you would like to ask us anything, don't wait—call or write to us! Our Hotel Reception is waiting for contact with you 24 hours a day, 7 days a week. We will do our best to answer every question related to our offer and advise you on the best stay option for your family. Below, we present answers to the most frequently asked questions about staying at our property.

What does the price of the stay depend on?

The price of the stay depends on the applicable package, the family structure, the length of stay and the room you wish to book.

Do you offer meals for people with special dietary requirements?

In the case of a standard stay with a traditional menu, if there is a need to serve dairy-free, gluten-free or other dishes, we offer this option, but only by eliminating the allergen. In other words, if the soup is thickened with cream, we do not add cream; if a cutlet is fried in breadcrumbs, we do not add flour or breadcrumbs, and we serve the meal individually. We do not work with gluten-free products such as special bread, flour, etc.

Is there a minimum number of nights for which we can stay?

The minimum stay at Zalesie is two nights, but in general this depends on the content of the relevant package. If you would like to visit us, find the best package for you or ask our 24-hour Reception for help—we will be happy to advise you.

Is it possible to stay with pets?

Yes, we accept small pets (dogs and cats) up to 40 cm at the withers. We encourage you to read the pet stay regulations

What are the standard meal times?

Breakfast: 7:30-10:30
Lunch: 13:00-15:00
Dinner: 18:00-20:00

What time does the hotel day begin and end?

The hotel day is not the same as a standard 24-hour period, due to the need to prepare rooms for Guests' arrival. For family packages, the hotel day begins at 16.00, while for weight-loss packages it begins at 14:00. The holiday package begins at 17.00. For all packages, the hotel day ends at 11.00. Detailed information on this subject is always included in the description of the relevant package and in the booking confirmation we send to our Guests.

How is payment for children calculated?

Payment for children depends on their age, number, the room selected and the type of offer. We recommend reviewing the details of the relevant family package

How often are children's activities held?

Depending on the applicable package, standard animation activities take place 2 or 3 times a day, 365 days a year. In addition, other attractions are also available, such as a magician's show, a puppet theatre performance, etc.

Are children supervised by their parents during the activities?

During the activities, children remain under their parents' supervision, as these activities often have a family-oriented character. However, Baby Club and Mini Club provide care without parents present and are available every day from 9:00-14:00 and 15:00-21:00 (11 hours a day in total).

What attractions do you offer for adults?

Adults can take part in active classes led by fitness trainers (Nordic walking, aqua aerobics and fitness classes). A professionally equipped Fitness Room is also available. We also invite you to our SPA&Wellness area and to enjoy our wide range of spa treatments. We offer a Drink Bar and a Lobby Bar, including a special Relaxation Zone where children are not allowed.

Is there an à la carte restaurant?

We do not have an à la carte restaurant, but every stay package includes full board (3 meals a day) or our special Food All Inclusive formula (as part of special packages such as holidays, Christmas, New Year's Eve, winter holidays, etc.). All meals are served to Guests as extensive buffets at set times of day. On selected days, some meals are additionally served in the Live Cooking format.

Do you offer fewer attractions outside the peak season?

We offer the same number of attractions all year round. Of course, there are seasonal attractions, such as the beach with a lifeguard during the summer holidays. Thanks to our extensive indoor attraction facilities (1500m2), we are prepared for any weather: a swimming pool, sports hall, climbing wall, sand room, Bajkolandia, an animation zone and many others. Every package includes a detailed list of attractions available during the stay.

Is there a lift in every building?

There is a lift in section B of the complex. It provides access to rooms in this section and in section F. The lift also provides access to the swimming pool area. Section A (which includes the ground and first floors) is not equipped with a lift.

Does the travel cot for a baby come with a complete set of bedding and a towel?

A fully equipped cot is prepared in the room FREE OF CHARGE for Guests' arrival upon request made in advance.

Can we get a potty, toilet seat insert or baby bath for the room?

All necessary children's “accessories” can be borrowed at Reception. These include potties, toilet seat inserts and baby baths, as well as bottle warmers and baby monitors.

Is the beach supervised by a lifeguard?

The beach is supervised during the summer holiday period—every day except Saturday (changeover day).

Do you need to register for the activities?

Registration is not required for most activities. Registration is only required for selected attractions; details can be found in the stay programme.

Can the animals in the Mini Zoo be fed independently?

Feeding the animals is one of the activities on our animation programme and takes place only under the supervision of our animators. Our animals are fed regularly, so please do not feed them additionally on your own. For their welfare, our ponies are fed hay only and must not be fed independently.

There are many attractions included in the price of the stay. Is there anything that requires an additional fee?

Additional charges apply to rentals of water sports equipment and touring bicycles. An additional price list also applies to SPA treatments and purchases made at the Drink Bar.

Is the climbing wall open every day?

The climbing wall is open at designated times because it is supervised by our instructors. Therefore, Reception takes bookings for this attraction.

On which days can you meet the Zalesia gnome?

The Zalesia gnome can be met every day except Sunday. On Sundays, he rests ;) He usually appears around lunchtime :)

What type of cuisine do you offer?

Our cuisine is very homestyle. It is mostly typically Polish cuisine, but we also offer themed dinners (including World Cuisine and Warmian Cuisine), which are very varied. In addition, on selected days we offer Live Cooking with a selection of dishes from around the world. We bake our own bread and bake and smoke our own cold cuts.

Is it true that coffee is available free of charge all day?

Yes, coffee from the coffee machine is available free of charge 24 hours a day in our Lobby Bar area.

Can I attend active classes without registering?

Yes, provided there are still places available. As the number of places is limited, we recommend registering in advance at Reception.

Do I need to bring my own sledges in winter?

There is no need to do so, as we have a wide selection of this type of equipment available on site. Our Guests can borrow sledges free of charge.

Are the car park and the property guarded?

No.

Is parking chargeable?

The parking spaces in front of the property are free of charge.

Do you have a charging station for electric vehicles?

Yes, we have a Noxo Energy charging station with two 5-metre spiral cables with type 2 plugs. The station is compatible with every electric car brand and enables two vehicles to be charged simultaneously at a power of 2x11 kW

Is there a kettle in the room?

Yes, every room is equipped with a kettle.

Are there water-play accessories in the pool?

Yes, our pool offers various water-play accessories that will delight our youngest guests and make it easier for them to enjoy playing in the water.

Are beach towels available?

We provide pool towels and bathroom towels. At the beach, Guests use their own private towels.

Are bathrobes available in the rooms?

Bathrobes are not available directly in the rooms; however, they can be borrowed free of charge from the Spa Reception. Simply contact Reception, and we will be happy to provide them to you.

Are sun loungers on the beach chargeable?

There is no additional charge for sun loungers on the beach.

Can I bring my own bicycles?

Of course, you can bring your own bicycles. However, please remember to bring your own locks, as we do not have a secure enclosed room for storing bicycles. We also offer rental of our touring bicycles, equipped with child seats and trailers for children. We also have a selection of children's bicycles suitable for different ages.

Are swimming caps required in the pool?

We do not require Guests to wear swimming caps in the pool

Is air conditioning available?

Most of our rooms are not equipped with air conditioning. Air conditioning is available in the Studio Family Plus 4os. and in selected common areas of the property, such as the dining room, restaurants and Lobby Bar.

Is it possible to pay for the entire stay in advance?

Yes, it is possible to pay for the entire stay in advance. Simply contact Reception to arrange the payment details. This will make your arrival even more comfortable, allowing you to fully enjoy your time with us without any formalities on site.