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Booking conditions

Booking conditions

Booking conditions

02 Oct 23
04 Oct 23
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Booking conditions

As the booking, the Parties shall understand the contract for the provision of services in which the Contractor undertakes to provide the room with attractions included in the package programme of Zalesie Mazury Active Spa for the number of persons specified in the booking at the time specified in these regulations. The data of the service provider, hereinafter referred to as the Contractor: All-year Recreation and Training Center, Zalesie s.c., Zalesie 12, 11-010 Barczewo, NIP (Tax Identification Number) PL 739-36-17-378. The Ordering Party is the entity that, by making a booking, accepts the terms of these regulations and concludes an agreement for the provision of services, referred to in point. 1. The booking request may be made by phone, fax, e-mail or by completing the form on the website www.zalesiemazury.pl. After receiving the booking application, the Contractor will confirm the booking by e-mail, in which they will inform the Customer about the booking number. Until the confirmation of booking is received by the Customer, the booking is considered as not made. During the booking, the Customer should provide the data on which the invoice for the reserved stay should be issued. If the Customer does not provide additional data to issue an invoice, it will be issued to the booking data. The Customer is obliged to pay a deposit of 30% of the value of the contract within 3 working days from the receipt of the confirmation referred to in point 5. In exceptional circumstances, the Contractor may set a shorter deadline for payment of the deposit which will be given in the booking confirmation. A failure to pay the deposit within the prescribed period results in the cancellation of the booking and does not have any effect on any of the Parties. Payment of the deposit means the acceptance by the Customer of the conditions contained in these regulations. Should the Customer resigns from the stay before the arrival date, the advance payment is not refundable. In the event of the Contractor resigning from the realization of the subject of the contract without fault of the Ordering Party, before the service begins, the Contractor shall return the advance payment and pay the Ordering Party a contractual penalty in the amount of the advance payment. The Ordering Party is obliged to pay the price, in the amount of the contract value, less the paid down payment, at the latest on the first day of stay during the check-in procedure. If the Customer has paid by bank transfer, they must present the confirmation of the transfer at the latest on the day of arrival during the check-in procedure. The Ordering Party who has a Fixed Customer Card issued by the Contractor shall each time receive a 5% discount on the nominal price of the stay, unless the content of the package provides otherwise. Only after the payment referred to in point 8, the reception will give the Ordering party the keys to the room. In particularly justified cases, the Contractor may agree to pay the price at a later date. Consent to pay the price at a later date requires a written form under pain of nullity. The resignation of the Contracting Party from the partial performance of the contract after collecting keys from the room does not release the Customer from the obligation to pay the entire agreed price and does not require of the Contractor to return the payment to the Ordering Party. In particularly justified cases, when the Customer during the stay resigns from the performance of the contract due to circumstances which they do not result from their fault and which they were not able to foresee, the price due to the Contractor may be reduced by 10%. If the Customer does not appear at the facility on the second day of stay until 07:00 am, they agree to have the booking cancelled. In this case, the Contractor will stop the advance payment. Cancellation in this case is automatic and the Contractor has the right to reserve the room being the subject of the contract for another Ordering Party. The hotel day begins at 2:00 pm. In the case of package stays, the hotel day starts at 5:00 pm. In the case of stays as part of special offers, the Contractor may set a different time for starting the hotel day in accordance with the content of the given package. The hotel day ends at 11:00 am. The Ordering Party is obliged on the last day of stay to leave the room by no later than 11:00 am. In the case of stays as part of special offers, the Contractor may set a different time for ending the hotel day in accordance with the content of the given package. Not leaving the room by the Ordering Party within the prescribed period obliges them to pay a special fee amounting to 150% of the price for each started hotel day. If you purchase a gift, the Customer is obliged to pay the entire amount by: making a transfer to a bank account using all payments accepted by DotPay. 17.1. The gift cannot be exchanged for cash. 17.2. The Customer is not entitled to receive cash if the gift option is changed (e.g. shortening the stay, changing SPA packages, etc.). General Manager of Zalesie Mazury Active Spa 1.08.2014
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